I've spent my career building at the intersections — between startups and institutions, between commercial work and education, between the messy reality of starting things and the structures that help people do it well.
At OnePay (formerly Even), I joined when the company was forty people and grew with it through a merger and acquisition to a team of more than three hundred, serving millions of users. I worked across operations, data, and customer experience — building forecasting models to manage team capacity, creating dashboards that gave the whole organisation visibility of key metrics, and working closely with product and engineering teams to surface and resolve delivery bottlenecks. I reported weekly to the COO. It taught me how rigour at scale is its own creative practice.
Before that, I co-founded and ran Nido, a coworking space with on-site childcare — the longest-running of its kind in the United States, featured in The New York Times. Running Nido meant managing everything: budgets, staff, suppliers, community, and operations. We built it iteratively with the people we were trying to serve, and it taught me how generous design and stubborn listening make space for whole new kinds of work.
Today I'm Enterprise & Entrepreneurship Manager at Bath Spa University, where I founded and run Juno House — a student-staffed creative consultancy that earns real commercial income. I manage client relationships, scope and brief projects, match resource to work, and oversee delivery quality from brief to handover. I also run Go From Zero, a student entrepreneurship programme, and manage Bath Spa's enterprise funding programme.
I speak regularly at national and international conferences, including IEEC and Advance HE's Employability Symposium, and I'm a growing practitioner in applied AI — using AI tools to accelerate creative, research, and programme-design work.
Across all of it, the through-line is the same: I build the systems that help ambitious things happen.